Customer Support
E-mail support
Before contacting us for support or other matters, make sure you have read the User's Guide. If you don't find an answer to your questions or problems, please feel free to contact us: -
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, to be contacted for questions regarding problems and errors, including questions about the functioning of our products, and about installation, activation and licensing. Please give us a detailed description of the problem or error you are encountering, including:
- a description of the problem/error encountered
- your computer hardware, audio and MIDI configuration
- the operating system you are using
- in case of plugin products, the host you are using and its version number (Cubase, Nuendo, Sonar...)
- the product you are using
- your serial number (that you have received by mail, an also available through the software "About" box)
-
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, to be contacted for any other matters, including feedback about our products.
Download User Guides
You can download the following material to learn more about our products, even before purchase:
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