Customer Support
How to Install Products
On Windows XP/Vista/7, unzip the file that has been downloaded, open the 'WIN' directory, and run the installer executable (.exe extension).
On Mac OS X 10.5/10.6/10.7, unzip the file that has been downloaded, open the 'MAC' directory, and copy the bundle (.vst extension) to your usual VST plug-in folder.
Got to the Download User Guides section of this page for more information.
Educational Discount
We offer a 25% discount off our regular prices for higher education students, faculty, staff, and educational institutions. Please confirm your status via email to This e-mail address is being protected from spambots, you need JavaScript enabled to view it
. We will then email you back a personal discount coupon to be used once on our webstore. The coupon will apply on the whole order. As proof of educational status, we expect a copy of a current student, faculty or staff ID.
Product Updates
Product upgrades are generally free of charge. To upgrade, simply send us an email indicating the product you are using, as well as your serial number, to This e-mail address is being protected from spambots, you need JavaScript enabled to view it
.
We will then email you back a personal coupon to be used to get the upgrade from the online store.
E-mail Support
Before contacting us for support or other matters, make sure you have read the User's Guide. If you don't find an answer to your questions or problems, please feel free to contact us: -
This e-mail address is being protected from spambots, you need JavaScript enabled to view it
, to be contacted for questions regarding problems and errors, including questions about the functioning of our products, and about installation, activation and licensing. Please give us a detailed description of the problem or error you are encountering, including:
- a description of the problem/error encountered
- your computer hardware, audio and MIDI configuration
- the operating system you are using
- in case of plugin products, the host you are using and its version number (Cubase, Nuendo, Sonar...)
- the product you are using
- your serial number (that you have received by mail, an also available through the software "About" box)
-
This e-mail address is being protected from spambots, you need JavaScript enabled to view it
, to be contacted for any other matters, including feedback about our products.
Download User Guides
You can download the following material to learn more about our products, even before purchase:
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